Terms & Conditions

Terms of use agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Formula Energy Surfboards indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included with any purchase order, whether or not such terms and conditions are signed by Formula Energy Surfboards. Formula Energy Surfboards reserves the right to make changes to this site and these terms and conditions at any time.

Out of stock items

We keep on top of our inventory levels as closely as possible. There may be rare occasions (mostly with surfboards) where a customer may purchase a product that is temporally out of stock. In this case we shall contact the customer immediately and give an estimated time of arrival, if they are happy to wait that’s great. On the occasion that the customer does not wish to receive the item any more due to the wait, we will refund the purchase immediately.

Deliveries

Accessories ordered before 11:00pm AEST, and metro areas on the east coast, will receive their items in 4-7 business days. The rest of Australia are expected to receive their items within 7-14 business days. If you have any questions please don't hesitate in contacting us via our contact page. The delivery time provided by Formula Energy Surfboards are estimates only. Formula Energy Surfboards will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Surfboards ordered make take up to four weeks to construct, and one week to deliver. (Depending on delivery location and service).

Refund and return policy

Standard size items

(All items other then surfboards)

Exchanges (only full price items)

- Up to 30 days from date of purchase

Refunds (only full price items)

- Up to 30 days from date of purchase

If you receive any merchandise that you are unhappy with, simply return your item with the proof of purchase in the same condition as you received it, within 30 days and we will happily exchange or refund the full priced item/s. We are also happy to ship your exchanged item/s back to you for free, but your are responsible for the cost of freight back to us. We highly recommend you return your item/s by insured, registered post because Formula Energy Surfboards is not liable for any lost return parcels.

Please send returns to:

Formula Energy Surfboards
10/48 Machinery Drive,
Tweed Heads South,
NSW 2486

Surfboards

Please take careful consideration when purchasing surfboards from Formula Energy Surfboards as we do not refund or exchange due to change of heart. We understand every circumstance is different; that’s why we are happy for you to contact us to discuss your individual situation.
Formula Energy Surfboards will happily exchange your surfboard/s if you do not receive what you ordered (example: you ordered a 6'1 and you receive a 6'3) and adhere to the below terms:

a) within 30 days from invoice date,

b) return the board with proof of purchase (copy of the invoice / return form, enclosed when you received the goods or via email originally)

c) with the surfboard in the same condition as when you received it.

d) board sent back in the wrapping and box it was sent to you in, with any fins enclosed.
Surfboards may be difficult to ship, so please contact us for help.

e) your are responsible for the cost of freight back to us. We highly recommend you return your item/s by insured, registered post because Formula Energy Surfboards are not liable for any lost return parcels.